The advancement of digital technology in society has created optimistic expectations for improving the design and execution of coproduction processes, which could lead to greater levels of satisfaction, trust, and acceptance of public services. However, despite an increasing number of studies on the impact of digital technology on coproduction, our understanding of how to evaluate the quality of digital coproduction remains limited. This is due to the complex nature of defining quality in public services, the lack of clarity in defining quality within a coproduction process, and the tendency to assess coproduction in the same way as other digital services.
The article of our partner, Radboud University, takes an interdisciplinary approach to develop a conceptual model that integrates existing theoretical approaches for assessing digital service quality, while also incorporating elements that are specific to coproduction.
Read the full article here.
