INTERLINK goal is to overcome the barriers preventing PAs to efficiently share services in a Digital Single Market
by combining the enthusiasm and flexibility of grassroot initiatives with the legitimacy and accountability
granted by top-down e-government frameworks.

The project aims can be broken down into the following smaller project objectives:

To develop a new collaborative governance model based on partnerships between public administrations, citizens and companies.


a. Develop a comprehensive governance model that fits the social, legal and business requirements to be effective.

b. Design a co-business model and specify guidelines for co-exploitation processes and practices to ensure financial sustainability of the created services.

To provide a set of Interlinkers, digital enablers that will standardize the basic functionalities needed by private actors to co-produce a service, in order to eliminate the technological barriers and foster the delivery of interoperable, inclusive, sustainable and ethical public services.


a. Design and implement Interlinkers, well-documented core digital enablers to allow users to adopt standardized, interoperable and user-friendly tools to solve the common issue of co-delivery such as resource organizations, task scheduling, communication (e.g., for when the service needs to treat personal data that do not allow the use of a commercial product), monitoring.

b. Design and implement a set of templates, which tackle the legal, social and business aspects of service co-production, and deploy a collaboration environment, leveraging on web and mobile accessible tools, where users will be able to ask and offer specific competences needed to operate the service.


To deliver the INTERLINK framework and operational platform, an open software system leveraging on mobile communications that will facilitate the co-production of services between PAs and private stakeholders.


a. A platform that, following the new governance model, will facilitate frequent exchanges between PAs and private stakeholders, and will allow PAs tools to monitor service customization and delivery so as to grant accountability and legitimacy to the co-delivered services.

b. A collaboration platform with a simple and user friendly front-end that enables an agile customization process of public services, offering at the same tools and methods to the PA to make sure the customized service complies with EU regulations and directives (e.g. eIDAS, GDPR).


To identify the legal framework for co-creation and co-delivery of services, making sure INTERLINK Enablers and governance models are compliant with EU regulations and are usable in cross-border services


a. Ensure that that the overall new governance model, INTERLINK framework and technological enablers comply with local and EU laws on data privacy, and mitigate data privacy risks in governance models, including in relation to the cross-border flows of data

b. Ensure that the operations of the project itself, such as use-case validation, collection, processing and use of data, comply with EU data privacy requirements, ensuring fairness and compliance in all phases of project activities.


To evaluate and assess the impact of the INTERLINK solution in three proof-of-concept use-cases representing meaningful and complementary examples of the class of services targeted by INTERLINK.


a. To customise, deploy, operate, and evaluate the INTERLINK solution on three use-cases in three EU countries – Italy (MEF), Latvia (VARAM) and Spain (ZGZ).

b. To assess the impact of the proposed solution in terms of measures such as efficiency and effectiveness of co-produced services, involvement of citizens and private actors and increase in service sustainabilit.