We are going to attend the online High-Level Round Table organized by the ACROSS project on the topic Public Services of the Future. The main question is “How to Manage the Trade-offs and Deliver Interoperable, User-Centric, and Private-by-Design Public Services?”
European citizens and businesses do not have yet widespread access to cross-border digital public services. Only 43% of critical public services can be accessed online across the European Union, against 81% of national services. The European Commission has taken action and is proposing regulations and unleashing funding to enable cross-border service delivery. The single digital gateway will become operational in 2022, and the regulation on the digital eID wallet proposed by the European Commission will make public services securely accessible across Europe. The digital Europe programme will launch the first pilot projects on eID later in 2022, and the recovery and resilience facility devotes €47 billion to digital government.
How can we ensure that such ambitious strategies and resources deliver the promised results? And what does it take to make European public services interoperable, user-centric and apply privacy-by design?
The round table aims to bring together high-level policymakers with the research projects from the eGov cluster (DT-GOVERNANCE-05-2020). The goal is to discuss the topics high on the digital policy agenda, such as the proposed EU digital eID wallet, the implementation of the Single Digital Gateway, and the execution of the Digital Europe Program to best serve citizens’ needs.
The workshop is an opportunity to show policymakers important milestones from all projects and give insights on the research frontier of digital public services throughout the EU.