The Interlink Consortia will attend the 23rd Annual International Conference on Digital Government Research at the Seoul National University in South Korea. Together with the Governance for the Future cluster, EXAMPLE Prof. Diego López-de-Ipiña González-de-Artaza (from the University of Deusto) will represent the Interlink Consortia during the event New Forms of Delivering Public Goods and Inclusive and Integrated Public Services: Enablers, Benefits, and Barriers.
(quotes from Interlink Speaker, content related to the track-event)
Chiara Leonardi and Elena Not
Title : Challenges and Opportunities for ICT in Co-production: A Case Study of Public Service Innovation in an Italian Municipality
The paper contributes to the ongoing debate on how ICTs can be exploited to support the co-production of public services by exploring the case study of an Italian municipality that is experimenting new forms of governance and co-production practices. We examined the process followed by a network of stakeholders for the co-design and co-delivery of a digital portal for citizens, a single access point to online services, trying to depict the organizational model, the dynamics among the network participants and the opportunities and barriers offered by ICTs to co-production. The analysis of the case study let emerge important factors that impact on the design and adoption of digital tools supporting the co-production processes which involve heterogeneous networks of public organizations, companies, and citizens.
Main theme of the 23rd International Conference on Digital Government Research
The main theme of the Conference is Opportunities, risk, and policies in smarter cities: Intelligent Technologies, Governments, and Citizens. Data and computational algorithms make systems smarter but should result in smarter government and citizens. Intelligence and smartness affect all kinds of public values – such as fairness, inclusion, equity, transparency, privacy, security, trust, etc., and are not well-understood. These technologies provide immense opportunities and should be used in the light of public values. Society and technology co-evolve and we are looking for a new balance between them. Specifically, the conference aims to advance research and practice in this field.
About the Digital Government Society
The Digital Government Society (DGS) is a global, multi-disciplinary organization of scholars and practitioners interested in the development and impacts of digital government. The digital government fosters the use of information and technology to support and improve public policies and government operations, engage citizens, and provide comprehensive and timely government services. DGS equips its members with a professional support network focused on both scholarship and effective practices that nurture technical, social, and organizational transformation in the public sector.